As our offerings are professional, usage-based digital services, this policy governs the handling of financial claims.
- Refund Eligibility: Refunds are considered only in instances of a documented, verified, and extended failure of core platform services that prevent the functionality outlined in your service agreement.
- Claim Submission: All refund requests must be submitted to our billing department within 30 days of the incident, accompanied by detailed technical logs or relevant documentation.
- Non-Refundable Items: Fees associated with initial platform setup, custom integration development, or API credits that have already been consumed are non-refundable.
- Processing: Validated refund claims are processed within 15 business days. In certain cases, we may issue service credits as an alternative to cash refunds.
- Final Decision: All determinations regarding refund eligibility are made at the sole discretion of our management team, based on internal logs and verified performance data.